Last Updated: August 20, 2026
Shared Saddle provides digital marketplace services that allow users to create listings and connect with horse owners and riders.
Premium Memberships and Paid Services
Because Premium memberships and other paid features provide access to digital services immediately after purchase, payments are generally non-refundable once the purchased service has been activated or made available.
A refund will not normally be provided because:
- You found a horse, rider, lessee, or shareboarder before your paid period ended.
- You decide to remove your listing early.
- You no longer need or wish to use the service.
- Your listing does not receive a particular number of views, inquiries, or responses.
- You do not find a suitable match during your membership or listing period.
- You fail to use some or all of the time remaining on your paid service.
Shared Saddle does not guarantee that a paid listing or membership will result in a successful match.
Duplicate Charges and Technical Errors
If you believe you were charged more than once for the same purchase, charged incorrectly, or were unable to access a paid service because of a technical error attributable to Shared Saddle, please contact us.
We will review the circumstances and may issue a refund or account credit when appropriate.
Exceptional Circumstances
Shared Saddle may issue refunds or credits at its discretion when we determine that exceptional circumstances warrant one.
Nothing in this policy limits any refund or consumer rights that cannot be excluded under applicable law.
Contact Us
Questions or refund requests may be sent to:
Shared Saddle
Email: hello@sharedsaddle.com